Managing Your SoulShine AI Account

Managing Your SoulShine AI Account

Account management should stay simple and disciplined. The main goals are to keep ownership clear, limit access to the right people, and make sure the ministry's core details stay current.

Account Areas to Review Regularly

• Primary account email and billing ownership
• Ministry profile and public-facing organization details
• Who has access to assistant configuration or sensitive workflows
• Notification and follow-up expectations for support or escalations

Good Operational Habits

• Use a real long-term ministry email for ownership whenever possible
• Remove access promptly when roles change
• Keep ministry context updated after leadership or schedule changes
• Document who approves billing and who approves assistant behavior changes

When to Contact Support

Open an Account Access or Billing Question ticket if you need help with account ownership, login issues, permissions confusion, or subscription-linked account changes.

Downloadable Resources

• Ministry Settings Guide (PDF guide)
• Ministry Settings Video Tutorial (video tutorial download)

These files open or download directly from the support portal.

Watch The Video Tutorial