Connection and Loading Errors

Resolving Connection and Loading Issues

If you encounter connection problems or pages that fail to load, follow these troubleshooting steps.

"Unable to Connect" or "Network Error"

These errors typically indicate a connectivity issue between your device and SoulShine AI servers.

Steps to resolve:

1. Check your internet connection try loading another website to confirm
2. Refresh the page or restart the app
3. Clear your browser cache: Settings > Privacy > Clear Browsing Data
4. Try a different browser or device
5. Disable any VPN or proxy that may be interfering

"Page Not Loading" or Blank Screen

• Browser extensions Ad blockers or privacy extensions can sometimes block required resources. Try disabling them for soulshineai.com
• Outdated browser SoulShine AI works best on the latest versions of Chrome, Firefox, Safari, or Edge
• JavaScript disabled Ensure JavaScript is enabled in your browser settings

"Request Timed Out"

This means the server took too long to respond. Common causes:

• High traffic periods try again in a few minutes
• Long or complex requests to Grace or Levi try breaking your request into smaller parts
• Slow internet connection switch to a stronger WiFi network or cellular data

"Service Temporarily Unavailable" (503 Error)

This indicates scheduled maintenance or unexpected high demand. Check our status page or social media channels for updates. Service is typically restored within minutes.

Still Having Issues?

If problems persist after trying these steps, contact our support team with:

• The exact error message you see
• Your browser name and version
• The device and operating system you are using
• The time the error occurred