Connecting Grace to Your Website, Email, Text, and Chat Channels

Connecting Grace to Your Website, Email, Text, and Chat Channels

Grace is positioned as a digital front door for ministry communication. To be useful in day-to-day operations, she needs to be connected to the channels your congregation and visitors actually use.

Typical Channel Rollout

• Website chat or website embed for guest questions and front-door engagement
• Email for administrative follow-up and common ministry inquiries
• Text / SMS for faster conversational support where your ministry uses it
• Other supported intake channels such as app or messaging workflows tied to your ministry setup

Before You Connect a Channel

• Make sure your foundational docs and FAQs are current
• Decide what Grace should answer automatically versus what should go to staff
• Write or confirm your default handoff message for sensitive situations
• Identify who should be notified when a conversation needs a human follow-up

Launch Checklist

1. Connect one channel first and validate the behavior
2. Test common admin questions, visitor questions, and one sensitive handoff case
3. Confirm the assistant identifies itself clearly and responds in the right tone
4. Confirm routed conversations reach the right team or workflow
5. Add more channels only after the first one feels stable

Common Signs a Channel Needs Attention

• Messages arrive slowly or not at all
• Grace answers in the wrong tone or with missing context
• Too many requests are being handed to staff
• Too few requests are being escalated
• Users are asking the same unanswered question repeatedly

What to Include in a Channel Support Ticket

Tell us which channel is affected, when the issue started, what the person sent, what Grace did, and what should have happened instead.

Downloadable Resources

• Grace Website Chat Integration Guide (PDF guide)
• Grace Website Chat Integration Video Tutorial (video tutorial download)

These files open or download directly from the support portal.

Watch The Video Tutorial